At Extrogadz, customer satisfaction is important to us. Please read our refund and replacement policy carefully before making a purchase.
10-Day Product Guarantee
We offer a 10-day product guarantee on eligible products purchased from Extrogadz.in
If your product arrives damaged, defective, or stops functioning properly within 10 days of delivery, we may offer:
• A replacement product
• Partial refund
• Full refund (in selected cases)
No Return Policy
Currently, we do not accept returns for change of mind or personal preference reasons.
Partial COD
The advance payment is non-refundable if the customer cancels, refuses, or does not accept the order at the time of delivery.
Damaged or Wrong Product
• a damaged item,
• defective product,
• or wrong item,
please contact us within 48 hours of delivery with:
• Order number
• Unboxing video/photos
• Clear explanation of the issue
Once verified, we will provide a replacement at no additional shipping cost.
Refund Eligibility
Refunds may be approved only in selected situations such as:
• Product unavailable after order placement
• Non-delivery of order
• Verified defective product where replacement is unavailable
Refunds (if approved) are processed to the original payment method within 5–7 business days.
Order Cancellation
Orders cannot be cancelled once they have been placed.
Contact
Extrogadz
Dhanbad, Jharkhand, India
📧 Extrogadz.in@gmail.com
📱 +91 79090 37467
